Terms and Conditions


Your use of the material contained on this web site is at your sole risk. Any information and data is provided on an as is basis and excludes any warranties which may be excluded by law. 11 Inch Pizza reserves to itself the right to change any of the material on this web site at any time.

To the extent permitted by law, 11 Inch Pizza’s liability in relation to any product or service purchased as a consequence of your use of this web site is limited to the lesser of: (a) the replacement of any product purchased; and (b) the purchase price paid by you to 11 Inch Pizza for the product or service.

To the extent permitted by law we will not be liable for any direct, incidental, consequential or indirect damages, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use this web site and the content, whether based on warranty, contract, tort, negligence or any other legal theory, and whether or not we know of the possibility of such damage. If a jurisdiction does not allow the exclusion or limitation of liability in accordance with this paragraph but allows a limitation of a certain maximum extent then our liability is limited to that extent.

The laws of the State of Victoria and the Commonwealth of Australia govern this web site. This Website may be accessed throughout Australia and overseas. 11 Inch Pizza makes no representations or warranties that the content of this web site complies with the laws (including intellectual property laws) of any country outside Australia. If you access this web site from outside Australia, you do so on your own responsibility and are responsible for ensuring compliance with all laws in the place where you are located.

While 11 Inch Pizza does its best to offer vegan, gluten free and lactose free pizzas, traces of meat, lactose, dairy products and other allergens (including nuts) may be present due to cross-contamination during cooking, storage and other operations. As such, we do not guarantee that any of our food is 100% vegan, gluten free, lactose free or nut free. If you have any allergies, please let us know when ordering. For more information, please speak with a manager.


When you shop with us at 11 Inch Pizza, your satisfaction is our number one priority. Any order which believed to be faulty or damaged can be returned and refunded at any time. If you have changed your mind in regards to your order and wish to amend or even cancel, please contact us via telephone within 10 minutes. If you amend your order, the price may need to be adjusted accordingly.

We will happily accept the return or exchange of items that purchased in shop or online and returned to us in original condition within reasonable time frame. If you request for refund, please ensure that you provide your credit card details which used for the original payment, this allows us to process your return and refund the payment to you.

If you have any further queries in regards to the return and refund policy, please contact us.


11 Inch Pizza will try our best to ensure our customers’ orders are delivered/ready to be collected on/within the requested time. If you have chosen for the products to be delivered, 11 Inch Pizza will deliver the order to the main entrance of the delivery address but any deliveries carried into the delivery address will only be made if the driver and you consent to this. If you are not present to take delivery of the goods at the address given in your order, then we will not refund you the price for your order and will charge you for the full amount of your order.


11 Inch Pizza collects personal information in order to provide its products and services to you, including processing any orders you place with us or our franchisees, marketing our products to you, inviting you to participate in guest experience surveys, unless you inform us not to do so. For these purposes, your information may be disclosed to people within 11 Inch Pizza and to our affiliated companies, franchisees, suppliers, agents, marketing agencies and contractors.

We take reasonable steps to protect your personal information from loss or unauthorised access. Unfortunately no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although we strive to protect such information, we do not warrant the security of any information you transmit to us or from our online services and you use these services at your own risk.

If a substantial data breach has or may have occurred (for example, your personal information was shared with unauthorised persons) we will notify you as soon as is practicable and the Office of the Australian Information Commissioner about that actual or possible breach.

We only keep your personal information for as long as it is required for the purpose for which it was collected or as otherwise required by law. We will take appropriate measures to destroy or permanently de-identity your personal information if we no longer need to retain it. These measures may vary depending on the type of information concerned, the way it was collected and how it was stored.

This website is secured with SSL and no credit card information is stored.

11 Inch Pizza Delivery Locations


Minimum order for delivery is $35 in CBD (inc Free Delivery) and $40 outside of CBD (+$5 Delivery Fee). Click here to see our delivery zone mapFor small orders or customers outside of this delivery zone, please use the UberEats app.